Return & Refund Policy

We want you to love every Lavika purchase. If you receive an item that is eligible for return, we've made the return process as simple and transparent as possible.

Return Eligibility

Eligible products may be returned within 48 hours of delivery, subject to the conditions below.

  • The return request must be submitted within 48 hours of receiving the order.
  • The product must be unused and in its original condition.
  • Original tags, labels, packaging, and other included items must be intact.
  • Products that have been worn, used, washed, altered, damaged after delivery, or returned without their original tags may not be accepted.
  • For damaged, defective, incorrect, or missing-item claims, clear photos/videos of the product and packaging may be required for verification.

Return approval is subject to verification by our team.

How to Initiate a Return

Submit your return request within 48 hours of delivery by contacting us through:

Please provide:

  • Your order number
  • Images of the product and packaging/label
  • The reason for the return
  • Any additional photos or videos requested by our support team

Once we receive your request, we will review the information and confirm whether the return is eligible. If approved, we will provide instructions for completing the return.

Return Method & Return Shipping

Approved returns must be shipped back to Lavika using the return instructions provided by our support team. Customers are responsible for arranging and paying the return shipping cost.

Original shipping/delivery charges paid at the time of purchase are non-refundable.

COD / Pay on Delivery Orders

  • Approved refunds for COD orders are issued as Lavika store credit.
  • Store credit is added after the returned product is received and successfully verified.
  • Store credit cannot be transferred to a bank account or refunded through another payment method.

Prepaid Orders (Card / UPI / Net Banking / Wallets)

  • Approved refunds are processed to the original payment source.
  • Refunds are initiated within 4–6 business days after we receive and verify the returned product.
  • Card payments are refunded to the same card used at checkout.
  • UPI payments are refunded to the same UPI/payment source used at checkout.
  • You will receive a confirmation email once your return has been received and the refund has been initiated.

The time taken for the refund to appear in your account may also depend on your bank, card issuer, or payment service provider.

Important Return Conditions

  • Return requests must be submitted within 48 hours of delivery. Requests submitted after this window may not be accepted.
  • Original tags, labels, and packaging must be intact.
  • Products must be unused and in their original condition.
  • Original shipping/delivery charges are non-refundable.
  • Any applicable return shipping charges will be handled according to the return-shipping terms stated above.
  • If a discount, coupon, or promotional offer was applied to the order, the refund will be calculated based on the amount actually paid for the returned product.
  • Refunds are processed only after the returned product is received and verified.

Exchanges

We currently do not offer direct product exchanges. If you would like a different size, colour, or style, you may return the eligible item according to this policy and place a new order.

Where applicable, our support team may provide a coupon code to help you place your replacement order.

Questions or Return Assistance?

Our customer support team is available to help with return and refund queries.

WhatsApp: +91 8401011793
Email: help@lavikastyle.in
Support Hours: Monday–Saturday, 10 AM–7 PM

Policy Updates

Lavika may update this Return & Refund Policy from time to time. The policy applicable to your order is the policy displayed on our website at the time of purchase.